Customer Care

At Worlds Apart^® we're dedicated to looking after our customers. We're at the end of the phone or available on email, so please either call us FREE on 0800 389 8591 - or email customercare@worldsapart.com, and get in touch if you have any questions.

More info about Worlds Apart^®

Video instructions

We've set up a couple of demonstrations on YouTube to help you along if you're having problems putting up and folding down your pop-ups.

To view how to put up our 2 piece combo click here.

To view how to put up a sun tent click here.

To view how to put up and fold down a pop up tent click here.

Lost your instructions?

Click the links below to view/download instructions for some of our most popular products.

Customer Service contact details and numbers

You can contact our Customer Service Department on the numbers below:

If you are in the UK, please call us FREE on 0800 389 8591, Monday to Friday 9am to 5pm.

If you are in the US or Canada, please call us toll free on 1-866-ReadyBed^® Monday to Friday 9am to 3pm, Eastern Standard Time.

From all other locations, please call us on +44(0)800 389 8591, Monday to Friday 9am to 5pm.

You can also find us at:

Worlds Apart Ltd.
St. Columb Major Business Park
Cornwall
TR9 6SX

Trade Enquiries

For all trade enquiries, please email us at tradeenquiries@worldsapart.com

How to find us

We're based in St Columb, only a few miles from Newquay in Cornwall. Get Directions

If you're travelling from London:
By Train - Paddington to Bodmin Parkway - thetrainline.com
By Plane - Gatwick to Newquay with Air Southwest or FlyBe

Warranty Policy

Worlds Apart^® values your business and always attempts to provide you with quality products and the very best service. Worlds Apart^®s warranty, described below, gives you specific legal rights and you may also have other rights depending on the country in which you live.

All Worlds Apart^® products carry a warranty. The warranty period is typically one year from the date of purchase. To make a warranty claim, you must provide proof of purchase, such as a receipt.

Worlds Apart^® warrants to the original purchaser, only when the product is used for normal purposes, that the product will be fully guaranteed against defects in material and workmanship for a period of one (1) year from the date of purchase. The product must have been operated according to the provided instructions.

If your product includes a battery pump, the pump is also guaranteed for one year from the date of purchase, provided the motor has been operated according to the instructions.

Our obligation under this warranty shall be limited to the repair or exchange of any part or parts which may prove defective under the conditions and during the periods described above.

Our obligation under this warranty shall not apply if our inspection shows: Any product or part that has been damaged by alteration. Any product or part that has been subject to accident, misuse, abuse or has been operated contrary to Worlds Apart^Â® instructions for the product.

The purchaser must obtain an authorisation from Worlds Apart^® before returning a defective product. The product should be carefully packaged and delivered, or delivery charges prepaid. The customer shall be responsible for all damages incurred in shipping.

WARRANTY DISCLAIMER

EXCEPT FOR THE EXPRESS LIMITED WARRANTY SET FORTH ABOVE, WORLDS APART^® MAKES NO EXPRESS OR IMPLIED WARRANTIES IN THIS AGREEMENT.

IT IS EXPRESSLY UNDERSTOOD THAT THE LIMITED WARRANTY WRITTEN ABOVE IS THE SOLE AND EXCLUSIVE REMEDY OF THE PURCHASER.

Worlds Apart^® neither assumes nor authorises any representative or other person to assume any obligation or liability other than those expressly set forth herein.

Made in China. Manufactured pursuant and/or licensed under pending multiple utility and design patents pending worldwide.